Have a question?
We have the answer.

We answered our communities' top questions about Stroll Cloud™ Insole.
How long do StrollCloud™ Insoles last?

Engineered for 12-hour shifts, they typically last 6-12 months depending on usage. Our Orthollo™ Chassis is designed to maintain its shape and support much longer than standard drugstore insoles.
How do I clean StrollCloud™ Insoles?

Thanks to our Graphene-Infused Fabric, StrollCloud naturally repels odors and bacteria, so they require less cleaning! If needed, spot clean with mild detergent and air dry. Do not machine wash.
Do StrollCloud™ Insoles help relieve Plantar Fasciitis?

Absolutely. They feature our proprietary Orthollo™ Arch Support which lifts your arch to its natural position, relieving tension on the plantar fascia. Plus, the Zoom Sport™ cushioning absorbs shock to protect your painful heels. They are highly recommended for recovery and prevention.
How do I trim StrollCloud™ Insoles?

It's easy!

  1. Remove the old insoles from your shoes.
  2. Place the old insole on top of your StrollCloud insole.
  3. Trim around the toe area with scissors to match the exact shape.
Do they work for narrow or wide feet?

Yes! StrollCloud is designed with a universal fit profile that accommodates most Standard (D) to Wide (E) footwear. Since they are trim-to-fit, you can customize the length and toe shape to fit your specific shoes perfectly.
What type of arch support do StrollCloud™ insoles provide?

They feature our signature Orthollo™ Dynamic Support. Unlike rigid orthotics that lock your foot, Orthollo™ offers "Active Correction"—firm enough to correct overpronation (flat feet) but flexible enough to move naturally with your stride.
Where are StrollCloud™ insoles made?

StrollCloud™ is designed by a global team of biomechanics experts. Our products are manufactured in China using premium, medical-grade materials (like Graphene and Thermoplastic) under strict ISO 9001 quality control standards.
How long does delivery take?

We ship worldwide! Orders are processed within 1-2 business days.

  • USA & UK: 6-10 business days.
  • Europe & Canada: 8-12 business days.
  • Rest of World: 8-12 business days.
  • You will receive a tracking number immediately once your package ships to monitor its journey in real-time.
What is your return policy?

We stand by our 30-Day Comfort Guarantee. If you are not satisfied, you can return your items for a refund or exchange within 30 days of delivery. To start a return, simply contact our support team at support@strollcloud.com. No hassle, no stress.